National Training Conference - May 9-11, 2005
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Workshops>Track 2

Track 2: Operational Management

  •  Information Technology – Methods, concepts, and practical applications in the workplace.
  •  Communication – Overview of oral and written communication, interpersonal skills, how to work with interpreters, using technology (i.e. Video Relay Service) and formal and informal presentations.

Featured Workshops

Technology Access – You Don’t Know What You Are Missing
David Baquis, Accessibility Specialist
U.S. Access Board
People with hearing disabilities are largely unaware of how electronic and information technology can be designed for accessibility, as well as their individual rights to such technology. Participants in this workshop will learn more about how Sections 508 and 255 can benefit them and discover the complimentary nature of mainstream and assistive technologies.

Wireless Technology in the Workplace: A review of Laws and Strategies to Improve Accessibility
Brenda Battat, Senior Director of Policy and Development
Self Help for Hard of Hearing People,
SHHH

Timothy Creagan, Director of Consumer Training
Information Technology Technical Assistance and Training,
ITTATC
The workshop will explore laws covering accessible telecommunications and electronic and information technologies. Tools, techniques and resources available to help employees obtain accessible telecommunications will be discussed.

Moving Beyond Accommodations: A Case Study of Efficiency Within A Department With Deaf/Hearing Supervisors and Employees
Julie Bourne, Program Analyst, Discovery Logics
National Institutes of Health, Office of Loan Repayment
National Institutes of Health (NIH) Office of Loan Repayment boasts a total of 39 employees, of which 6 are deaf. This case study spotlights communication and managerial strategies utilized to achieve the program goals efficiently and effectively. NIH’s centralized interpreting services system is also explored in this case study.


Federal Relay: Accessibility to the Federal Government
Karl A. Ewan, Agency Liason
Sprint Federal Relay
Federal Relay is a Federal Government service managed by the General Services Administration and operated by Sprint. Federal Relay has a variety of products such as traditional relay, video relay, CapTel, relay conference captioning, and internet relay. Participants in this workshop will learn what the Federal Relay System can do for them.

Access Now! Speech Recognition Captioning
Mark Hall, Director of Sales and Marketing
ULTECH LLC
This workshop demonstrates the capabilities of speech recognition captioning to provide captions on demand for meetings and events. Speech recognition allows staff to learn to speech caption in a relatively short amount of time. Speech recognition captioning will allow more events to be captioned and reduce the prior notice required for accommodations.


Recent Developments from the FCC on Telecommunications Access
Gregory Hlibok, Esq., Attorney
Federal Communications Commission
Presentation discussions consist of the latest from the FCC’s Disability Rights Office on the Telecommunications Relay Services (TRS) policy matters, mainly Video Relay Service and IP Relay Service. The presentation will also discuss the captioning requirements as the January 1, 2006 deadline approaches. The presentation will also outline how attendees can make good use of the Disability Rights Office’s resources and how to file a complaint and/or comment with the FCC.

Remote CART- Using Technology to Achieve Communication Success
Philip A. Hyssong, Vice President
Caption First
Communication without limitation is key to advancement. Technological advances make it possible for deaf employees, despite their hearing loss, to perform their communication duties. Internet remote CART will be demonstrated throughout this session to give participants a general understanding of the necessary steps equipment for success, as well as how to locate providers.

Leveraging Interpreters in the Workplace
Billy Kendrick (CI, CT, NAD V), Director of Marketing &
Brandon Arthur (CI, CT), President

Visual Language Interpreting
Communication is crucial to gaining respect and recognition in the workplace. This workshop will explore how interpreters can be leveraged to improve workplace communication and take advantage of growth opportunities. Participants will discover how working with interpreters as a team can improve their opportunities for success at work.

Introduction to Security Awareness
Dean Lauria, Assistant Professor
Applied Computer Technology, National Technical Institute for the Deaf, Rochester Institute of Technology
This workshop is designed to help federal/government employees better understand threats, attacks, vulnerabilities (in technology and humans) and how they affect the workplace. Attendees will learn how to evaluate their status in the workplace and determine the best way to respond in an emergency situation.

Interpreting Issues in the Federal Workplace
Robert J. Mather, Esq., Trial Attorney
US Department of Justice
Mr. Mather will lead a group discussion to address issues of reasonable accommodations, especially qualified interpreters, in the work place.

How Can a Deaf Employee, Supervisor, and Interpreter Work Together to Ensure That Effective Communication Takes Place in the Workplace?
Susan M. Mather, Ph.D., Professor
Graduate School and Professional Studies, Department of Linguistics and Interpretation, Gallaudet University
Developing an understanding of the differences in communication styles is the starting point for establishing a professional atmosphere in the workplace. This workshop will focus on the roles of an employee, supervisor and an interpreter in the workplace setting and how to improve communication for a more successful outcome.

Convergence between Assistive Technology and Full Accessibility: Effectively Bridging the Gap among Deaf and Hearing Employees
Myrna Orleck-Aiello, CEO, & Philip Aielo, Chief Technical Officer
TCS Associates
With an emphasis on fostering inclusiveness for Deaf individuals using the latest technology, this workshop will focus on practical applications of assistive technology (AT). Presenters will highlight the use of key devices for accessible communication among Deaf and Hearing colleagues. Other topics include successful integration of communication equivalent to federal employees using AT, emergency preparedness and IT.

Is It Time to Declare the TTY Obsolete?
Robert Rice, President and Managing Partner,
Ken Nakata, Director of Disability Initiatives and Government Compliance,

BayFirst Solutions, LLC
A recent poll on DeafDC.com suggests that less than 2% of deaf individuals use TTYs. The ADA and Section 504 often require TTYs for "effective communication," but are silent on more modern alternatives. Section 508 also has standards and rules regarding the use of TTYs in the Federal government. However, is it time to modify regulations and policies to recognize cheaper and more advanced solutions that achieve more effective communication?

Waves of Communication
Paul Singleton, Program Analyst, Sherri Hoyt, Federal Partnership Coordinator, & Lisa Valenti, Contractor
Computer/Electronic Accommodations Program (CAP)
Department of Defense

This is an interactive workshop that will provide information on communicating with Deaf or Hard of Hearing Persons, while covering the latest assistive technology. Different communication strategies will be discussed. This workshop hopes to attract people new to deafness and provide them with a general understanding of communication in the Deaf and Hard of Hearing world.

You’re Hired! Now CAP Can Provide You with Assistive Technology!
Paul Singleton, Program Analyst, Paul Boesch, Senior Analyst, & Lisa Valenti, Contractor
Computer/Electronic Accommodations Program (CAP) Department of Defense
The Department of Defense Computer/Electronic Accommodations Program provided over 40,000 assistive technology solutions to Federal employees with disabilities at no cost to Federal agencies. CAP’s Deaf and Hard of Hearing team will show how you can use CAP! There will be demonstrations of A/T, needs assessment processes, and A/T recommended solutions.

Mentoring: Become Part of the Solution to More Certified Interpreters
Aimee Whyte-Solomon, Mentorship Coordinator/Deaf Mentor
Communication Service for the Deaf of Minnesota
As the number of Deaf and Hard of Hearing professionals increases, so does the need for certified interpreters. Today’s demand for interpreters is larger than supply. The goal of this workshop is to encourage Deaf/HOH individuals to participate in a mentoring program to encourage interpreting careers. Participants will learn what ASL language mentoring is and be given resources to become language/culture mentors.

Video Remote Interpreting: Easy, Quick Communication Access for the Workplace
Al Sonnenstrahl, Manager
Regional Consumer Relations Office
Communication Service for the Deaf, Inc.
Remote videoconferencing technology creates a new innovation in nationwide accessibility—Video Remote Interpreting (VRI). Instead of having interpreters on site, VRI permits the virtual facilitation of communication between deaf/hard-of-hearing and hearing parties. A Video Interpreter, stationed at a remote center, serves as an intermediary interpreting signed and verbal communication. This presentation will explain how VRI can benefit people in the workplace.


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